SPRING CREEK PET BOARDING
SCPB-AGR-002
Boarding Terms & Conditions
Version 3.1
Operated by K9 360 Pty Ltd
ABN: 65 676 507 225
Last Updated: July 2026
These Terms & Conditions govern all boarding services provided by Spring Creek Pet Boarding and operate together with the Client Agreement, Assumption of Risk & Release of Liability. By making a booking, the Owner agrees to these Terms & Conditions. It remains valid for 365 days from the date signed and operates together with the Client Agreement, Assumption of Risk, Veterinary Authority & Release of Liability.
1. Definitions
"Business" means Spring Creek Pet Boarding. "Owner" means the person making the booking. "Pet" means the animal presented for boarding. "Services" means all boarding and related services supplied by the Business.
2. Bookings
Bookings are subject to availability and are not confirmed until accepted by the Business. Deposits may be required, particularly during Christmas, Easter, school holidays and other peak periods.
3. Office Hours
Monday–Friday: 8:00–10:00am and 3:00–5:00pm. Saturday: 8:00–10:00am. Sunday: 3:00–5:00pm. Arrivals or collections outside these hours are strictly by prior approval and include a $50 fee.
4. Payments
The Business may require deposits, payment before arrival, or payment on check-in. All outstanding balances must be paid before collection unless otherwise agreed in writing. Current pricing is published on the Spring Creek Pet Boarding website.
5. Peak Period Bookings
Christmas, Easter and other nominated peak periods require a non-refundable deposit by the advised due date. Failure to pay may result in cancellation of the booking.
6. Vaccinations
Dogs must hold a current C5 vaccination. Puppies may board 14 days after vaccination provided previous vaccinations have not lapsed. Cats must hold a current F3 vaccination. Kittens may board 14 days after vaccination provided previous vaccinations have not lapsed.
7. Flea, Tick & Worm Prevention
Pets must arrive with current flea, tick and worm prevention covering the entire stay. If fleas are detected during boarding, treatment will be administered and a $150 treatment fee per animal will apply.
8. Health & Veterinary Care
Owners must disclose all health conditions, medications and special care requirements. The Business may require written veterinary clearance following illness, injury or surgery before accepting a pet for boarding, training or daycare. Immediate veterinary treatment may be obtained where staff consider it necessary, even if the Owner or emergency contact cannot first be reached. All veterinary and associated costs are payable by the Owner.
9. Brachycephalic Breeds
For welfare reasons, brachycephalic (short-muzzled) breeds, including but not limited to Pugs, French Bulldogs, English Bulldogs, Boston Terriers, Boxers, Shih Tzus and Pekingese, are not accepted unless approved in writing by management.
10. Behaviour
Owners must disclose any aggression towards people, dogs or livestock, bite history, escape behaviour, fence climbing, digging, excessive barking or predatory behaviour. Please inform and write on pets’ profile if they are scared of loud noises such as gun shots, fireworks, weather events such as storm or lightning; to ensure the appropriate care is taking during these times for your animals. Failure to disclose may result in refusal of service, additional management fees or termination of boarding.
11. Bark Management
Written Owner consent is required before bark collars or electronic training collars are used. Bark collars are only fitted while dogs are resting in their sleeping kennel, including overnight or during scheduled rest periods between morning and afternoon activity. Where an Owner declines bark management and the dog continues to excessively bark, the Business may refuse or discontinue boarding to comply with council noise obligations.
12. Group Play
Dogs from different households will only participate in social play where written permission has been obtained from both Owners and the Business considers the dogs suitable.
13. Food & Medication
Owner-supplied food must be clearly labelled. Medication must be supplied in original packaging with clear written instructions. Additional charges for food and medication can apply at a rate of $5 extra per day.
14. Personal Property
Personal belongings are left entirely at the Owner's risk should they be damaged or misplaced. The Business is not responsible for loss, damage, or illness, injury or death arising from a pet chewing or consuming its own bedding, blankets, toys or other belongings. Pets are not individually supervised 24 hours per day, particularly overnight.
15. Rural Environment
The facility is located on a rural property. While reasonable precautions are taken, risks including snakes, spiders, ticks, insects, livestock, wildlife, dams, uneven terrain and changing weather cannot be completely eliminated.
16. Retail Products
The Business sells training equipment, enrichment items and CanineCeuticals products. Owners are responsible for ensuring products are suitable and are used in accordance with manufacturer instructions and any guidance provided.
17. Late Collection & Abandonment
Boarding fees continue until collection. Where payment remains outstanding and a pet has not been collected for fourteen (14) days after the agreed collection date, and reasonable attempts to contact the Owner and emergency contact have failed, the Business may treat the pet as abandoned and take action permitted under applicable Queensland law. The Owner remains liable for all outstanding fees and associated costs.
18. Refusal of Service
The Business reserves the right to refuse or discontinue services where information has not been disclosed, vaccination requirements are not met, or staff believe continuing services would compromise safety or animal welfare.
19. Acceptance
By making a booking the Owner confirms they have read and accepted these Terms & Conditions and have signed the current Client Agreement, Assumption of Risk & Release of Liability.
Current Pricing
Current pricing for all boarding, daycare, training, and retail products is available on the Spring Creek Pet Boarding website, K9 360 Website or can be provided upon request. Prices are subject to change without notice.
20. Training Services
Spring Creek Pet Boarding and K9 360 use a balanced training approach. Training is primarily reward-based; however, depending on the individual dog and with the Owner's written consent where required, training may include verbal markers, the word 'No', leash pressure, leash pops, slip leads, long lines and electronic collars. No guarantee is made regarding behavioural outcomes as results depend on the individual dog and owner consistency.
21. Retail Product Returns & Use
Retail products are supplied subject to the Australian Consumer Law. Electronic collars, bark collars and other training equipment should only be used in accordance with manufacturer instructions and any guidance provided by Spring Creek Pet Boarding. Opened consumable products may not be eligible for return unless required by law.
22. Debt Recovery
If any invoice remains unpaid, Spring Creek Pet Boarding reserves the right to suspend future bookings and recover outstanding amounts. Where permitted by law, the Owner agrees to pay reasonable debt recovery, administrative and legal costs incurred in recovering overdue accounts.
23. Force Majeure & Emergencies
Spring Creek Pet Boarding will take reasonable steps to protect animals during emergencies including severe weather, fire, flood, disease outbreaks or power interruptions. The Business is not liable for delays or interruptions caused by events beyond its reasonable control.