Terms of service.

K9 360 Dog Training – Terms & Conditions

Trading Name: K9 360 Pty Ltd
ABN: 65 676 507 225
Location: 1202 Gatton–Esk Road, Spring Creek, QLD 4343
Last Updated: August 2025

By booking with K9 360 Dog Training (“K9 360,” “we,” or “us”), you agree to the following Terms & Conditions. These policies are in place to ensure safety, transparency, and professionalism in all training services provided.

1. Bookings & Payments

  • Bookings are confirmed once a deposit or full payment is received.

  • Deposits are non-refundable. Cancellations within 7 days of start date may result in forfeiture of all payments.

  • All fees must be paid in full prior to or on commencement of training.

  • Early collection of a dog from a Board & Train program does not qualify for a refund.

2. Vaccinations, Health & Medications

  • All dogs must be up to date with vaccinations (C5 or equivalent).

  • Dogs must be free of fleas, ticks, and contagious illness.

  • Owners must disclose any pre-existing medical conditions.

  • Medications:
    • All medications must be clearly labelled with the dog’s name, dosage, and instructions.
    • Only prescribed or vet-approved medications will be administered.
    • Owners must provide written instructions for dosage, frequency, and administration method.
    • K9 360 staff will administer medications as directed but accept no responsibility for side effects or adverse reactions.
    • Additional fees may apply for dogs requiring complex medication schedules, injections, or extra handling.

  • In an emergency, K9 360 may seek veterinary care at the owner’s expense.

3. Behaviour Disclosure

  • Owners must advise K9 360 staff, or record in the booking system, if their dog has:
    • Escape behaviours (digging, climbing, jumping fences, or noise sensitivity)
    • A history of aggression or bites (towards humans or dogs)
    • Reactivity to people, dogs, or other animals
    • Any other known risk behaviours

  • Failure to disclose this information may result in additional fees of $250 per day, refusal of service, or termination of a booking.

4. Training Services

  • Training involves physical exercise, handling, and behavioural modification. Risks may include stress, injury, or unpredictable outcomes.

  • Results are not guaranteed; success depends on the dog’s temperament, history, and owner consistency.

  • Owners agree to follow up training and handling practices as advised by K9 360 staff.

5. Specific Activities

5.1 Board & Train

  • Dogs are housed at our Spring Creek facility for the duration of their training program.

  • Daily handling, training, and environmental conditioning are provided.

  • Owners will receive updates, and a handover session is conducted at program completion.

5.2 Private Lessons

  • Owners are expected to actively participate in lessons.

  • Results depend on consistent practice outside of sessions.

5.3 Paddock Walks & Environmental Training

  • Conducted in natural environments with risks such as uneven ground, wildlife, and water hazards.

  • Dogs must remain under control at all times; leads are required where instructed.

5.4 Slat Mill Use

  • Exercise device where dogs run at variable speeds and resistance levels.

  • Risks include overheating, muscle strain, or falls.

  • Dogs must not be left unattended on the slat mill.

5.5 K9 Super Wall

  • High-intensity climbing/jumping activity with risks of strain or injury.

  • Only suitable for physically fit dogs as assessed by staff.

6. Liability Waiver

By participating in training services, the Owner acknowledges and accepts that:

  • Training and activities carry inherent risks.

  • K9 360, its staff, and affiliates are released from liability for injury, illness, or loss arising from training participation.

  • The Owner is responsible for their dog’s actions and agrees to indemnify K9 360 from any related claims or costs.

7. Media & Promotion

  • Photos and videos of training may be used for educational or promotional purposes.

  • Owners who do not wish their dog to appear in media must notify K9 360 in writing.

8. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.